About delivery

🌐 vivaroshop Shipping Policy

🌎 Free shipping to US, Canada, UK, Australia, Ireland, New Zealand, Germany & France (4–12 days with tracking) ｜ Free Shipping on All Orders ｜ Tax-Free Direct Delivery ✉️ Email Notification Service
✅ Order Confirmation: Sent immediately after successful payment
✅ Shipping Notification: Sent once your order has been dispatched (includes tracking details)
✅ Delivery Updates: All tracking updates will be provided via email in real time

⏱️ Delivery Timeframe

🔄 Order Processing
• Processing time: 1–3 days (calendar days)

• Order Cut-off Time: Orders placed before 14:00 (GMT-08:00, Pacific Standard Time – Los Angeles) will be processed the same day. Orders placed after this time will be processed on the next calendar day.

📦 Shipping Time
• Standard delivery: Approximately 4–12 days (calendar days)

🔍 Track Your Order

👤 Registered Users (Members)
→ Log in to your vivaroshop account
→ Go to “My Orders” page
→ Click the order number to check your tracking status

👥 Guest Checkout (Non-Members)
→ We will send your order number & tracking number to the email you provided at checkout
→ If you didn’t receive it or need assistance, please contact our customer support team

✨ Service Guarantee

⚠️ Order Cancellation Policy
▸ Before Shipment: Contact us as soon as possible to cancel your order and receive a full refund (no fees).
▸ After Shipment: Please follow our return policy, and we will assist you with the process.

🛎️ Customer Support
📌 For any inquiries, please click the contact icons on the bottom-left of our website to reach our team via:
• 💬 WhatsApp Live Chat
• 💬 Facebook Messenger

Customer Service Hours: Mon–Sun ｜ 08:00–22:00 (China Time)
📧 Email: support@ vivaroshop.com (Replies within 24 hours)